Frequently Asked Questions

Are INLOVE Cosmetics’s products sold at any other retailers?                     

No. Inlove-Cosmetics.com is the exclusive destination for INLOVE Cosmetics.

Are your products cruelty-free?

Yes.

May an order be placed without an account?

While setting up an account with INLOVE Cosmetics may be beneficial, it is not necessary for purchase.

I placed an order. When will my package arrive?

All packages are shipped via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 business days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Please refer to our Shipping Policy. Thank you for your patience.

What method is used for shipping?

All packages are shipped via USPS.

Do you ship internationally?

Yes. However, we are not responsible for customs clearance, delays or compliance. Please check with your local customs office to ensure that your order complies with local customs regulations. Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

Can I cancel my order once I made a purchase?

Cancellations of orders are not allowed after 24 hours.

How can I change my address after I placed an order?

To change your address after placing an order, please email us at customerservice@inlove-cosmetics.com. Please note that address corrections will not be allowed once the product has shipped. All address corrections will require a $5.00 processing fee.

How can I get in touch with your customer service team?

For customer service inquiries only, please email customerservice@inlove-cosmetics.com.

I emailed your customer service team. When should I expect a response?

We aim to respond to all emails within 48 hours. Please note that this timeframe may be extended during the holiday seasons as well as during and immediately after launches.

Do you offer returns?

No. All sales are final. We are not responsible for lost or stolen items. We do not accept returns, exchanges, or refunds unless your product is damaged. If your product is damaged, please contact customerservice@inlove-cosmetics.com with details and photos regarding the damaged products.

How many items can I buy in one purchase?

There are no limitations on purchasing at this time.

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